Incentive bonuses and KPIs
Not a reference to this particular article, but is it time that the industry thought again about incentive bonuses and KPIs in general. How much do they achieve the objective of better outcomes? How often do they work irrefutably?
Or do they have the unintended consequence of focussing on the Keys and overlooking the whole? How often is there so much at stake that it incentives reporting instead of production? What was wrong with individual pride, professionalism, and reputation being the driver for excellent performance? Have we again lost something that was good in the process of changing the industry, which did, and still does need improving. Again, not a reference to Mr Wolstenholme but the industry in general. #pride #excellent #industry #reputation #achieve #performance #reporting #betteroutcomes